Sigmund uses cookies to manage your log in. jsdelivr.net and cloudfare.com are used as content-delivery-network (CDN) services. No third-party trackers are used.
The Sigmund server is physically located within the European Union, and is hosted by TransIP.
Sigmund uses encryption for all network traffic. Messages and attachments are encrypted (see About).
Sigmund does not guarantee that data will be preserved. We do not have the capacity to help troubleshoot or recover lost data.
A user account on Sigmund only contains a username, encrypted message and attachment data, and limited information necessary for subscriptions.
The user owns his or her own data.
A user can delete all conversations and attachments on Sigmund through the Conversations and Attachments option in the user menu.
Nothing. User data is stored solely for the purpose of providing the intended service (i.e. question answering).
There is currently an hourly limit of 100,000 tokens per user. When this limit is exceeded, you need to wait for (at most) an hour until you can use Sigmund again. The hourly limit may be adjusted once we get a better picture of what kind of limits are needed to avoid excessive use.
As electronic services are subject to interruption or breakdown, access to Sigmund is provided on an “as is” and “as available” basis only.
We will make a reasonable effort to notify users in advance of any changes related to availability, terms of use, or privacy and ethics. However, we cannot guarantee this. Specifically, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of the terms of use, we may withdraw this service at any time and without advance notice, or impose restrictions on the use of Sigmund. If such changes negatively impact user experience, users will be offered a refund for the remaining period (after the change) of their subscription.
It is your own responsibility to ensure that your use of Sigmund complies with all relevant regulations, which includes (but may not be limited to) regulations of the European Union, regulations of The Netherlands, and regulations of the location where the user is based.
We are not liable for any losses, damages, claims and expenses whatsoever that result from using Sigmund.
Abusive accounts will be suspended without advance notice. Here, ‘abuse’ includes (but is not limited to) generation of illegal material.
Subscriptions and payments are handled through Stripe. If the monthly subscription fee changes, you will be notified in advance. You can cancel your subscription at any time, in which case the subscription ends at the end of the next billing cycle.
Sigmund is a product of CogSci (KvK 67290965), which is registered in The Netherlands. You can reach us by email at professional@cogsci.nl.